The position requires someone who firmly believes in customer orientation and that creating a differential experience is key for the future of businesses.
You will report to the Innovation & Transformation Director and will be responsible for the definition, survey, and improvement of the Customer Experience.
Responsabilities:
Defining Customer Journeys of the different business lines.
Working closely with the rest of the departments to create a coherent and successful Forcadell brand customer experience
Implementation of methodology to survey the client’s voice to reach the entire organization.
Continuous survey of client satisfaction and leading plans for improvement.
Implementing a Costumer Dashboard ( CAC, Churn rate, LTV, etc)
Position offered:
Work contract: 6 months + 6 months + open end
Full time workday
To join a company of proven solidity, leader in the real estate sector
Ongoing training by the company
Vacancies: 1
REQUIREMENTS
-University degree
- Minimum 2 years + experience working in Customer Experience
- Well-organized with strong, dynamic interpersonal skills and positive outlook
- Knowledge in Design Thinking, Customer journey mapping and qualitative and quantitative research techniques
- Knowledge of the real estate sector will be a plus
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